Refund & Cancellation Policy

1. Overview

Shashi Krishna College provides online payment facilities for selected academic and administrative services. This policy applies to payments made through the official website or an authorised payment gateway.

2. Cases That May Be Eligible for Refund

A refund request may be considered in cases such as:

• The same fee was paid more than once for the same service.
• Payment was deducted but the service could not be processed.
• An incorrect amount was charged because of a verified system error.
• The college cancelled a paid service before it was provided.
• A refund is specifically permitted under an applicable college or university rule.

3. Non-Refundable Cases

Refunds will generally not be available where:

• The application or service has already been processed or issued.
• The user entered incorrect information or selected the wrong service.
• The payment relates to a non-refundable application, processing or service charge.
• The applicant becomes ineligible after verification.
• The request is submitted after the applicable deadline.
• The service was delayed because required documents or information were not provided.

4. Duplicate Payment

If the same fee is deducted more than once for the same application or service, the user should submit transaction details, payment references and proof of deduction. After verification, the excess payment may be refunded.

5. Failed or Pending Transactions

If a payment is debited but the transaction is shown as failed or pending, users should first wait for the bank or payment gateway's automatic reconciliation period. In many cases, the amount is automatically reversed by the bank.

If the amount is not reversed within the bank's standard period, the user should contact the college with the transaction reference and bank statement or payment proof.

6. Cancellation of Service

Submission of an online application or payment cannot normally be cancelled after processing begins. Cancellation requests, where permitted, will be reviewed under the applicable academic, administrative and university rules.

7. How to Request a Refund

A written refund request should include:

• Applicant or student name.
• Application number, registration number or student ID.
• Payment date and amount.
• Order ID, transaction ID or payment reference.
• Reason for the refund request.
• Screenshot, receipt or bank proof of payment.
• Contact mobile number and email address.

8. Refund Processing Timeline

Once a complete request is received, the college will review the payment and service records. Approved refunds may take approximately 7 to 15 working days after approval, depending on the payment gateway, bank and settlement process.

9. Refund Method

Approved refunds will normally be returned to the original payment source. The college may request additional banking details only where an original-source refund is not possible or where another verified method is required.

10. Admission and Academic Fees

Admission, registration, examination and other academic fees are subject to applicable college and university rules. This website policy does not override any official fee, cancellation or refund regulation issued by the university, government or competent authority.

11. Changes to This Policy

The college may update this Refund and Cancellation Policy when payment services, institutional procedures or applicable rules change. The revised effective date will be displayed on this page.

12. Refund Support Contact